Providing Goods and Services to People with Disabilities

WST is committed to excellence in serving all customers including people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the city tour buses. If travelling to sightseeing tour with a service animal, please inform us at the time of booking.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on the city tour buses.

Support people will be charged a discounted rate for the city tour. This discount is not currently available online, please contact us by phone, or pay in person on the date of travel.

We will notify customers of this through a notice posted at our info booth at Fredom Square and on our website.

Assistive Device

We will accommodate assistive devices belonging to our customers to the best of our abilities. Due to the antique and mobile nature of our vehicles, we may not be able to accommodate certain assistive devices. Our staff will be trained on what is and is not possible, and we also strive to share this information with the public.

We allow any foldable wheelchair, walker, or other such device on the city tour bus.

We are continually working to provide and implement other assistive devices and procedures as we grow as a company.

Feedback process

Customers who wish to provide feedback on the way Citysightseeing Tbilisi provides goods and services to people with disabilities can call or email us, or speak to any staff member.

All feedback, including complaints, will be reviewed carefully by management.

Customers can expect to hear back in 30 days.